1. Introduction
Trueway Financial Services Private Limited ("Trueway", "we", "our" or "us") is committed to protecting the privacy, confidentiality and security of personal information entrusted to us. As a financial services provider, we collect and process personal and financial information in accordance with applicable data protection, banking and financial regulations.
This Privacy Policy explains how we collect, use, disclose, store and safeguard your information when you use our services.
2. Information We Collect
We collect information necessary to provide financial services and comply with legal obligations.
A. Personal Identification Information
- Full name
- Date of birth
- National ID or passport number
- Tax identification number
- Residential and mailing address
- Email address
- Phone number
- Photograph (if required for verification)
B. Financial Information
- Bank account details
- Payment card details
- Transaction history
- Income information
- Credit history and credit score
- Loan and repayment history
- Investment portfolio details
C. Compliance Information (KYC/AML)
- Identity verification documents
- Proof of address
- Source of funds documentation
- Politically Exposed Person (PEP) status
- Sanctions screening data
D. Technical and Usage Information
- IP address
- Device identifiers
- Browser type
- Log data
- Cookies and tracking data
3. How We Use Your Information
We process your information to:
- Verify identity (KYC compliance)
- Comply with Anti-Money Laundering (AML) regulations
- Provide loans, banking or investment services
- Process payments and transactions
- Assess creditworthiness and risk
- Detect and prevent fraud
- Communicate account updates
- Improve our services
- Fulfil legal and regulatory obligations
4. Legal Basis for Processing
We process personal data based on:
- Performance of a contract
- Legal and regulatory obligations
- Your consent (where required)
- Legitimate business interests
6. International Data Transfers
If your data is transferred outside your country, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
7. Data Security
We implement industry-standard security measures, including:
- Data encryption (in transit and at rest)
- Multi-factor authentication
- Secure servers and firewalls
- Role-based access controls
- Continuous monitoring and security audits
Despite our efforts, no system is completely secure.
8. Data Retention
We retain personal information for as long as necessary to:
- Provide services
- Comply with financial and tax regulations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on legal requirements.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (subject to legal obligations)
- Restrict or object to processing
- Withdraw consent
- Receive a copy of your data (data portability)
- Lodge a complaint with a regulatory authority
11. Contact Us
For questions about this Privacy Policy, or to exercise any of your rights, contact us:
- Emailinfo@truewayfin.com
- Phone+91 97663 68156
- OfficeKusumKunj 917/17 Ganesh Wadi, Opp Vaishali Hotel, Pune, Maharashtra 411004
- Office hoursMonday to Friday, 9 AM to 7 PM
Saturday, 9 AM to 5 PM